Delete your account

Ranch Assistant by CrestFlow Digital. Updated September 13, 2026.

Send a deletion request

Email support@crestflow.io from the email address on your account. Say that you want your Ranch Assistant account deleted and include your barn name and sign-in name.

You can also choose More > Delete account in the app to find these instructions. You do not need to sign in or have the app installed to email us.

If you use only a user name to sign in, or cannot access the account's email, contact the same address. We will arrange another way to confirm that the account is yours. Never send us your password.

What happens next

We reply to confirm the request and your identity, explain which account and records will be affected, and let you know when it is done. A deletion is carried out within 30 days of the request.

If you are a staff member

We remove your sign-in access, sessions, account links and personal account details. Records you made for the barn stay with the barn, because they belong to it. Your account identity is removed from those records.

If you own the barn

Deleting the owner's account closes the whole barn, including access for its staff. It removes the barn's records, documents, photos and sign-ins, and ends its connected-service access.

After confirming with you, we pause the barn for 7 days so you can change your mind. Tell us by reply during that period if you want to cancel. Deletion still completes within 30 days of the request.

What is kept, and why

We keep a minimal record that the deletion was completed, to document that we handled your request. A staff member's work records remain with the barn without that person's account identity, as described above.

Backups containing the data are removed within 90 days after the deletion is carried out. They are retained temporarily for recovery.

Deleting an account cannot remove copies that you or another recipient downloaded or kept outside the app.